This is a lengthy section with lots of jargon, but it is important that we outline exactly how certain processes work with our company. Again, we are a small firm that prides itself on providing a great customer shopping experience.
But we also need to protect ourselves from those who look to benefit from overly-generous Return Policies that a lot of the large stores offer - we want our customers to feel comfortable buying from us and knowing that we are doing our absolute best to get them the products they ordered as quickly as possible.
In turn, we expect to be treated fairly as well. Ordering something for a party that you are throwing and returning it within a generous Return Policy is something we consider fraudulent behavior; not only that, it also hits our bottom line.
So the Terms & Conditions provided on this page go into detail as to how we handle: Orders, Returns, Refunds, and Damages.
If you have any questions about how any of these processes work, please feel free to reach out to us via email at Questions@SandFLLC.com. Send us your questions and your contact information and we will get back to you as soon as possible.
Terms & Conditions
Order Confirmation Agreement
Order confirmations are automatically sent to the billing email address given by you during checkout. If upon placing your order online, you don't receive an email confirmation within 48 hours please contact us immediately via email at OrderConfirmations@SandFLLC.com.
Upon receiving your order confirmation via email please review all aspects of the order for data accuracy; you have 24 hours from the time you receive the order confirmation to make any correction to the items listed on the order. If after the 24 hours you wish the items on the order changed, we will attempt to make the change with the manufacturer.
If the order cannot be changed with the manufacturer, there will be a restocking fee charged. Orders should not be considered changed, unless you receive from Sought + Found, LLC, a confirmation email outlining the changes you requested, which you will only receive upon our verification with the manufacturer that the order has been changed. Upon receiving this email confirmation, you will be required to reply to the change order as verification by you of the changes.